Frequently Asked Questions

On this page we answer some of the more frequently asked questions that we are asked about kratom.

Question What is Kratom?
AnswerKratom (pronounced KRAY-tom) is a common name for the powders or leaves that come from the Mitragyna Speciosa Korthals, a member of the coffee (or Rubiaceae) family. When ingested, users have reported that Kratom expresses various medicinal qualities, from mild pain relief to enhanced energy levels, depending on the strain.
Question How do I place my order?
AnswerCustomers do not need register when purchasing goods from our web store. By pressing the button marked ‘Add to Cart’, you can fill up your shopping cart with your desired products. When you’re finished choosing, you can either proceed straight to the checkout or view the shopping cart total to calculate shipping costs.
Question Do you offer your products in bulk?
AnswerYes, Please send your need to support@petraborneo.com or send us an messege here.
Question Is my payment secure?
AnswerWe take extreme precautions to ensure that your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and we implement additional generally accepted industry standards. Our payment processor, Authorize.net is the leading payment gateway in the world in terms of security and reliability.