The Buyer states that he or she is at least 18 years of age. Any minor attempting to make a purchase will be prosecuted to the fullest extent of the law.

Buyer acknowledges the chemical, physical, and toxicological properties of these products from Petra Borneo have not been tested or fully investigated and are not guaranteed. Buyer agrees to Petra Borneo reserved right to limit and/or deny sales of products to unqualified individuals. Buyer understands in the event this happens all monies the Buyer might have paid will be refunded in full and immediately.

By clicking the Terms and Agreement checkbox at time of checkout the Buyer swears they are 18 years of age or older, that all personal information the Buyer gives is true and accurate pertaining to the identity and physical address of the Buyer.

Intent To Use

Buyer recognizes the products on Petra Borneo are not intended to diagnose or treat any medical condition or disease. Our products are sold as a bulk botanical with no instructions for use. Petra Borneo does take any responsibility, implied or otherwise, from any use the Buyer may make of our products.


In order to qualify for an exchange of products, Petra Borneo requires the customer to return the package within 30 days.

Petra Borneo cannot accept an exchange of merchandise with more than 80% of the product gone.

Petra Borneo does not assume the responsibility of the return shipping cost on any merchandise (defective or otherwise).

The customer must return their package in the original packaging which was provided by Petra Borneo in order to complete their exchange successfully.

Petra Borneo reserves the right to refuse an exchange on questionable products upon inspection of returned merchandise. If an item is not in its original condition upon receiving from the customer, Petra Borneo reserves the right to decline the exchange.

To complete your exchange, we require a receipt or proof of purchase.


Once you place your order with us, we’ll get your order processed in 2-4 days (M-F) before shipping it to you. Once it’s shipped, you’ll receive a confirmation email with your tracking code so you can keep an eye on delivery. Your order should take another 2-3 days to reach you. Refunds, returns, and cancellations will be handled through email if necessary.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


You are specifically restricted from all of the following

  • Publishing any Website material in any other media.
  • Selling, sub-licensing and/or otherwise commercializing any Website material.
  • Using Petra Borneo in any way that is or may be damaging to this Website.
  • Using this Petra Borneo in any way that impacts user access to this Website
  • Using Petra Borneo contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person, or business entity
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to Petra Borneo
  • Using Petra Borneo to engage in any advertising or marketing.
  • Using the copyrighted content created at Petra Borneo on any other website without prior approval from our webmaster. If you would like to publish certain content on your website, please contact us and we will work with you.

Certain areas of this Website are restricted from being accessed by you and Petra Borneo may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

No warranties

This Website is provided “as is,” with all faults, and Petra Borneo express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of Liability

In no event shall Petra Borneo, nor any of its officers, directors and employees, shall be held liable for anything arising out of, or in any way connected with your use of this Website whether such liability is under contract. Petra Borneo, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website or products purchased from Petra Borneo.


You hereby indemnify to the fullest extent Petra Borneo from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Petra Borneo is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.


Petra Borneo is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Petra Borneo and you in relation to your use of this Website, and supersede all prior agreements and understandings.